Technical Support
24/7 technical assistance for all your GPS tracking needs
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Common GPS Issues
Quick solutions for the most frequent GPS configuration problems
Device has no GPS signal
The GPS device is not transmitting data or showing outdated location
Solution:
- Verify the device is in an area with open GPS signal (not indoor garages)
- Ensure the device battery is fully charged
- Restart the device by holding the power button for 10 seconds
Device battery drains quickly
The GPS device loses charge quickly without intensive use
Solution:
- Reduce location update frequency in settings
- Verify the device is in power saving mode
- Replace the battery if it's older than 6 months
Cannot connect to server
The device is not sending data to the Navzoi platform
Solution:
- Verify the device has mobile network or WiFi connection
- Confirm the operator's APN is configured correctly
- Validate the device IMEI is registered in your account
Incorrect interval configuration
The device sends data too frequently or too slowly
Solution:
- Adjust the update interval in device settings
- Configure adaptive update mode based on vehicle movement
- Verify geofence configuration for event-based updates
Mobile app not syncing
The mobile app doesn't show updated device data
Solution:
- Close and reopen the mobile application
- Verify your internet connection on the mobile device
- Log out and log back into the application
Geofence alerts not working
Geofence entry/exit notifications are not received
Solution:
- Verify the geofence is active in settings
- Confirm the geofence radius is sufficient for the area
- Validate push notifications are enabled on your device
Contact Information
Multiple channels to reach our support team
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